91md Privacy Policy — How We Protect Your Information
This page clearly explains the types of information 91md collects from users, how it is used, how it is protected, and your rights as a Malaysian user of our platform.
Effective Date: January 1, 2026
Types of Information We Collect
When you register and use the 91md platform, we collect various types of information to enable proper functionality and deliver a personalized experience. The main categories of data collected include:
Account Information
Full name, email address, phone number, date of birth, and password you register when opening a 91md account. This information is used to verify your identity and ensure secure access to your account.
Device & Browser Information
Device type, operating system, browser used, IP address, and other technical data automatically generated when you access our platform. This data helps us detect and resolve technical issues faster.
Payment Information in RM
Transaction details for deposits and withdrawals in Malaysian Ringgit (RM), including payment methods like FPX or eWallet. Full bank account or card details are not stored directly by 91md — they are handled securely through payment providers.
Platform Usage Data
Activity records on the platform include viewed matches, placed bets, session times, visited pages, and in-game actions. This data is used to improve user experience and detect unusual usage patterns for security purposes.
Why We Collect This Information — Purpose of Use
91md uses the information collected solely for purposes related to operating the platform and improving services for Malaysian users. The data is used for the following purposes:
- Identity verification and account security — ensuring only legitimate account owners can access their accounts.
- Financial transaction processing — enabling deposits in RM and withdrawals to be processed accurately and securely.
- Service delivery — enabling Sports Betting, Live Casino, and digital games to function smoothly according to user preferences and history.
- Customer Support — helping the 91md support team respond to inquiries and resolve issues more quickly and accurately.
- Legal Compliance — fulfilling applicable reporting requirements and legal compliance, including fraud prevention measures.
- Platform Improvements — analyzing usage patterns in aggregate (not individual personal data) to improve the platform’s interface, performance, and content.
Cookie Use & Tracking
The 91md platform uses cookies to enhance your user experience. Cookies are small text files stored on your device when you visit our website. They help us recognize your login session, remember your preferences, and ensure smooth navigation so you don’t have to re-enter information repeatedly.
There are two types of cookies used: session cookies, which are deleted when you close your browser, and persistent cookies, which are stored for a set period for convenience. You can control cookie settings via your browser options, but some platform functions may not work fully if cookies are disabled.
91md does not use cookies to track your activity outside the platform or sell cookie data to third parties for advertising.
Data Storage and Security
All user data collected by 91md is stored on servers protected with industry-standard security measures. Communication between your device and our platform is secured with SSL encryption, ensuring data cannot be intercepted by unauthorized parties during transmission.
User personal data is retained only as long as needed to manage active accounts and comply with legal requirements. When an account is permanently closed, data no longer needed is deleted or anonymized according to our internal procedures.
Only limited 91md staff have access to user data, and they are bound by strict confidentiality agreements. Any security incidents involving user data will be handled promptly in accordance with established incident response procedures.
Information Sharing & User Rights
Third-Party Sharing
91md does not sell, rent, or disclose users’ personal information to third parties for marketing purposes. However, limited sharing may occur: with payment providers processing your RM transactions (payment only), with authorized government agencies as required by law, or with technical service providers supporting the platform (such as hosting services) under strict confidentiality agreements.
In all cases of sharing, only the minimum necessary information will be disclosed, and recipients are required to protect the data with the same or higher standards as 91md.
Your Rights as a User
As a 91md platform user, you have the following rights regarding your personal data:
- Right of Access — you can request a copy of the personal information we hold about you at any time.
- Right to Rectification — if any of your information is incorrect or incomplete, you have the right to request corrections.
- Right to Erasure — you can request deletion of your personal data, subject to legal retention requirements that may prevent immediate deletion in some cases.
- Right to Object — you have the right to object to the processing of your data for purposes that are not essential to managing your account.
Policy Changes & How to Contact Us
Privacy Policy Update
91md reserves the right to update or modify this Privacy Policy at any time. Significant changes will be notified to users through notices on the platform or emails to your registered address. The latest version of the Privacy Policy is always available on this page with the stated effective date. Continued use of the platform after changes are published indicates your acceptance of the updated policy.
How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how 91md handles your personal data, you can reach our support team through the following channels:
- Email: [email protected]
- FAQs: Visit the page Frequently Asked Questions us for answers to the most commonly asked questions about account and privacy.
We strive to respond to all privacy-related inquiries within a reasonable timeframe. For more complex issues such as data erasure requests, please include your account details (not your password) and a clear description of your request in your email to the above address.
Still Have Questions About Your Privacy?
Check our FAQ page or log in to your account to update your personal information anytime.